There are six principles for Treating Customers Fairly (TCF) and regulated financial institutions are expected to demonstrate that these principles are part of their process when creating and offering financial products to customers. Financial institutions are, furthermore, expected to demonstrate that the TCF Principles have been embedded in the entire life product cycle, from product design, distribution, and marketing of financial products, customer services, customer complaints, and handling of claims.
This course takes you through common case studies in the workplace where you can apply the TCF principles to ensure that the interests of customers are considered when financial products and services are offered to South African consumers.
Number of Lessons: 1 lesson
Approximate Number of questions: 6
Although this course consists of one lesson with only six questions, please note that all six of the questions contain approximately two-minute-long videos that will require you to apply your understanding of the TCF principals diligently.
Recommended Course Duration: 1 day
Who should study (TCF)?
The TCF principles aim to the quality of how firms carry conduct their businesses and interact with customers by introducing changes that will benefit consumers and increase their confidence in the financial services industry.
This course will be beneficial to:
- Persons who work with internal or external customers
- Customers who would want to understand how they need to be treated by financial services personnel